Refund and Returns Policy
As a leading eye clinic in Miami, we strive to ensure your satisfaction with every purchase. We value transparency and aim to provide clear and concise policies for our customers. Please read the following guidelines carefully to understand our procedures for returns and refunds.
Return Authorization Requirement:
- All items must have an approved Return Authorization before being returned.
- Customers may return items within 10 days of purchase for a refund, excluding shipping costs, credit card processing charges and applicable restocking fees.
Restocking Fee:
- 30% restocking fee will apply to all returned items without an approved Return Authorizations.
Credit Card Processing Fee:
- 10% credit card processing fee applies to all returns to cover transaction costs.
FAQs
What is your return policy timeframe?
Our return policy allows customers to return items within 10 days of purchase for a refund, excluding shipping costs, credit card processing charges, and applicable restocking fees.
How do I obtain a Return Authorization?
To initiate a return, please contact our customer service team to obtain a Return Authorization. This step ensures that your return is processed efficiently and accurately.
Are there any fees associated with returns?
Yes, a 30% restocking fee applies to all returned items without an approved Return Authorization. Additionally, a 10% credit card processing fee is applicable to all returns to cover transaction costs.
What if my item has a manufacturing defect?
In the rare event of a manufacturing defect, please reach out to our customer service team immediately for assistance. We will work to resolve the issue promptly.
How long does it take to process a refund?
Refunds are typically processed within 3-5 business days after receiving the returned item. However, please note that it may take additional time for the refunded amount to reflect in your account, depending on your financial institution’s processing times.
We appreciate your trust in Eyes on Brickell for your eye care needs. If you have any questions or concerns regarding your return or refund, please don’t hesitate to contact our dedicated customer support team.
Thank you again for choosing us – we look forward to serving you soon!!
